Mark A. Wittstock

8216 Karam Blvd., Unit 4, Warren, MI 48093

(248) 504-8663 or mark_wittstock@outlook.com

https://www.linkedin.com/in/markwittstock

 

·   Information Technology Professional with 16 years of experience designing, planning and engineering servers, desktop, notebook and tablet computers.

·   15+ years of Windows OS experience, 5 years of experience with VMware, 3 years of experience with Unix/Linux, 1 year of experience with Cisco Routers and 3 years of experience with application packaging and wrapping.

·   Highly proficient in Microsoft Desktop Deployment Imaging and Active Directory.

·   Experienced in Disaster Recovery documentation and planning.

·   Strong expertise in diagnosing and resolving IT issues in both hardware and software.

·   Highly competent in conversational Spanish and customer support.

 

Administrative Applications: 

·   (Administrative) Windows Active Directory, WSUS, Group Policy Objects/Security Permissions for local and group membership, Microsoft Deployment Tool Kit 2010, 2012 and 2013. 

·   (Application Monitoring) BAC, BMC, Site Scope and Web Trends. 

·   (Application Packaging and Wrapping) Admin Studio, Install Shield, SCCM 2007/2012 R2, Novell ZEN Works, Microsoft Office Customization Tool and Adobe Customization Wizard. 

·   (Backup Administration) Symantec Backup Exec 12/2010 and Net backup. 

·   (License Management) IBM LUM and Flex LM.   

·   (Security) Symantec Endpoint Protection Management Console, Anti-Virus, Device Control and Hard Drive Encryption.  McAfee ePolicy Orchestrator 5.3 and endpoint security.

Applications/Scripting: 

·   (Applications) Auto Cad, Catia V4 and V5, Pro E, Solid Works, Team Center 2007 and Vis View 2007.  Adobe Acrobat, Kronos, Load Runner, MS Office, Project, Visio, Share Point, SQL Client, Oracle Client, Symantec Ghost, LANDesk, QAD and SAP clients.

·   (Scripting) Auto It, Linux/UNIX Shell Scripting, TCL, Wise Scripting, PowerShell and Windows Batch Scripting.

Operating Systems:

·   Microsoft Windows 7, 8.1 and 10.  Microsoft Server 2003, 2008, 2012 and 2012 R2.  MAC OS X.  Fedora, Red Hat 4.0-5.0, SLES 9.0-10.0 and Ubuntu.  HP UX, IBM AIX and Sun Solaris.

Virtualization/Cloud Computing:

·   VMware ESXi 4.0, 5.0 and 6.0. 

 

 

W3R/COMERICA BANK

Workstation and Mobile Administration (Contract, job assignment ended)

3701 Hamlin Road, Auburn Hills, MI 48326

May 2016 to October 2016

·   Supported the SCCM 2012 R2/2007 and the Windows Operating Systems Infrastructure. 

·   Support included; Applications, Active Directory Users and Group Policies, APP-V, Folder Redirection, Microsoft Sync Center, MED-V, Windows Images (XP, Windows 7, x86/x64 and Windows 8.1 x84).

·   Re mediated service desk incidents that the first and second level support teams were unable to resolve.  Coordinated and triaged with other teams for unique issues encountered supporting the Windows Operating System Environment, which included; Active Directory, Application Packaging/Updates, Engineering, Hardware, Network Infrastructure/Firewall, SCCM, Server Operations and Windows Security Updates.

·   Tools used to support the infrastructure were, command line options, SCCM logs on the client and primary and secondary sites, Windows event viewer logs, performance monitoring tools and snap-ins.

 

NORTHROP GRUMMAN/UNITED STATES POSTAL SERVICE

Systems Engineer/Application Packager (Contract, job assignment ended)

4700 Falls of Neuse Rd, #155, Raleigh, NC 27609, (703) 280-2900

April 2015 to February 2016

·   Provided support for the USPS Payment Card Industry Virtual Machine Environment.

·   Created and maintained windows images (MDT 2013), applications (SCCM 2007/2012R2) and PowerShell Scripts for VMware Virtual Machines. 

·   Deployed and managed Windows 7 and 10 Group Policy Objects within Active Directory 2012 R2 for the Development Domain and coordinated with Domain Administrator Teams to coordinate remediation.

·   Support included validating and installing all Microsoft Security Patches each month for VMware Virtual Machines.

·   Administered Windows Update Services Server 2012 R2 and System Center Configuration Manager 2012 R2.

·   Managed McAfee ePolicy Orchestrator Management Dashboard 5.3 and end points.

·   Created and updated disaster recovery documentation for desktop infrastructure.

·   Technical writer and publisher for all processes and procedures, including disaster recovery documentation for the PCI Virtual Machine Environment.

 

COMPUTER SCIENCES CORPORATION/GENERAL DYNAMICS

Professional Solutions Engineer/Architect (Contract, job assignment ended)

6000 East 17 Mile Road, Sterling Heights, MI 48313, 703-318-1500

March 2012 to December 2014

·   Created and supported Microsoft Windows 7 and 8.1 images, utilizing the Microsoft Desktop Deployment Toolkit, which included;

o   Application wrapping and deployment (SCCM).

o   Hardware device driver imports (Dell Laptops, Desktops, Workstations and Tablets).

o   Windows Script File configurations.

o   Configuring environment property values within the image.

o   Creating answer files.

o   User State Migration Tool for windows user profile migrations.

o   Remediating image issues.

o   Reviewed Microsoft Security Baseline recommendations for local Group Policy Objects with the organization’s security team defining and supporting the settings.

·   Created technical business solutions, which included;

o   Designing a VDI Model (VMware) based on a project scope/road map.

o   Designing and implementing a solution for managing local administrator permissions and group policy objects for Windows 7.

·   Team lead for Windows 7 (MDT 2010/2012) deployment strategy with defined objectives listed.

o   Developed environment monitoring to ensure compliance with licensing, security, and configuration requirements.

o   Developed and implemented hardware and software delivery services and implemented processes to ensure compliance with all standards and policies for the enterprise. 

o   Recommended to management and program teams process improvements and modifications to streamline provisioning of services, reduce delivery times, reduce support incidents, and lower overall cost of services.

·   Technical lead assigned to projects for identifying issues within the infrastructure.  Past issues have been software remediation, network proxy configurations and process improvement.

·   Achievements accomplished.

o   Ability to resolve infrastructure issues where other team members have not.  Success has been by building internal relationships with other business units.

o   Ability of my skills to be leveraged to different business units for lack of resources. 

 

FAURECIA

Senior Technical Support Administrator (Company restructured, position realigned)

2500 Executive Hills Drive, Auburn Hills, MI 48326, 248-409-3500

March 2011 to March 2012

·   Primary responsibilities included supporting the NetApp File Server, Windows 2003/2008 Application Servers, Engineering Concurrent Licensed Management Servers, Symantec Backup Exec Server and Active Directory Controllers, Cisco Switches and UPS Units, LANDesk Imaging systems, Virtual VMware Print/File Servers and WASP bar code application and reader support.

·   Added responsibilities included; application packaging, remediating systems that were missing operating system updates/patches, BlackBerry/iPhone support, ordering, receiving and maintaining all employee supported computer systems and peripherals, technical writing for application support and disaster recovery documentation.

·   Achievements accomplished were an increase in ordering efficiency for hardware and software requests.  Created and maintained documentation of the site technical architecture/infrastructure.

 

POMEROY IT SOLUTIONS/METALSA

Technical Support Engineer (Contract, job assignment ended)

29575 Hudson Drive, Novi, MI 48377 (440) 717-1364 x103 

June 2010 to March 2011

·   Campus Site Support consisted of all hardware, software, network wire and wireless components within a 2003 Active Directory Environment. 

·   Responsibilities included; application packaging, disaster recovery documentation, technical writing, tape backups, image creation and creating and maintaining the computer loaner program, managing users and groups, login scripts and network shares. 

·   Other responsibilities included supporting Windows and UNIX Servers, an APC Backup Battery and Cooling Rack, Cisco Switches and a SAN.

·   Project team member responsible for assisting in the architecting of the local area network infrastructure at the facility, installing VOIP phones and coordinating the configurations with the network team, installing and configuring network print devices in conjunction with the Windows 2003 Print Server and creating and maintaining the Windows Server Update Services Server responsible for distributing to the Windows Clients all Microsoft Security Updates.

·   Achievements accomplished had been the creation of a computer loaner program, application packaging of software, disaster recovery documentation and planning, creating a maintenance schedule for operating system security updates and patches, automating and maintaining the Symantec Anti-Virus Parent Server updates and the Symantec Anti-Virus client connections.

 

BLUE CHIP TALENT/FIAT CHRYSLER AUTOMOBILES

Windows Client Architecture Support (Contract, job assignment ended)

1000 Chrysler Dr., East 1004, Auburn Hills, MI 48326 (248) 353-0830

January 2010 to June 2010

·   Part of a team responsible for managing the client operating system strategy/road map and assisting with the migration from Windows XP to Windows 7. 

·   Tasks the team was responsible for have included the following;

o   Windows image creation and deployment process through desktop virtualization software and Network Client Configuration (Active Directory).  Further coordination included strategic standards for Windows Client Group Policies, local firewall settings and security enforcement.

o   Quality assurance testing the image, application integration, software and operating system patches/updates. Assessed the application security vulnerability and security patch certification and communication. 

o   Third level Support for approximately 22 application products running on the local windows client, which included configuring and supporting application policies and packages.  Packaging tools used were Microsoft Office Customization Tool and Adobe Customization Wizard.

o   Products included Office 2007 Professional Plus Suite, Project 2002, Visio 2007, Adobe Reader, Adobe Flash Player and Adobe Shockwave. 

·   Secondary role was a project team member that assisted with the projects for upgrading Office 2010 from Office 2007 and client migrations from Project and Visio 2010 to Project 2002 and Visio 2007.

 

FEDERAL SIGNAL CODESPEAR

Technical Support Representative (Company restructured, job assignment ended)

370 East Maple Road, Suite 350, Birmingham, MI 48009 (248) 644-1090

June 2009 to October 2009

·   Primary duties on the team were to provide first level software and hardware support to external customers.  Software issues that did occur included;

o   General inquiries, functionality, connectivity problems between the computer, cable, and radio units and browser issues with the customer LAN and WAN topologies.  

o   Diagnosed and remediated network and operating system issues occurring with the client and server connectivity issues within customer hosted or non-hosted systems.

o   Created custom reports for customer inquiries that were not supported through the standard system logs and assisted customers with Importing Active Directory User Accounts into Federal Signal’s Smart Message System.

·   Secondary role provided support to internal Project Managers and Business Sales Executives to assist with customer related issues encountered while using Federal’s products.

 

ALTAIR ENGINEERING

Technical Support Engineer (Company restructured, job assignment ended)

1820 E. Big Beaver Rd., Troy, MI 48083 (248) 614-2400

July 2008 to January 2009

·   Tested and validated product licensing from the software developer teams which encompassed various metrics and expected results as they related to product licensing.

·   Testing requests included new product updates, new version releases, defects, Visual Basic and Linux/Unix Shell Scripts, any compiling and debugging issues in regards to the installation and removal of the licensing products.

·   Flex LM was the primary licensing tool used for managing the licensing. 

·   License Testing was conducted on physical and virtual 32 and 64 bit Operating System Platforms.  Primary Platforms supported were MAC OS 10, IBM AIX, HP-UX, Linux Red Hat, Linux Suse, Sun Solaris, Windows Server 2000 and 2003, Windows XP and Vista.  Virtualization supported within VMware.

·   Managed bug fixes, operating system updates, some system level firewall settings and secured remote connections between the server and clients.

·   Secondary roles were coordinating with project managers and technical writers to update and create new software manuals for licensing.  I was also responsible for automating the installation process of the license manager application software and documentation.

 

ADVANTAGE TECHNICAL RESOURCING/FORD MOTOR COMPANY

Application Monitoring Support (Contract, job assignment ended)

15575 Lundy Pkwy., Dearborn, MI 48126 (313) 441-1158

October 2007 to June 2008

 

·   Part of a team that was responsible for administering monitors for internal and external server applications.  The monitors allowed application teams to compile statistics for troubleshooting and managing servers.  Metrics that were measured included; showing up time, down time, response time, web link tracking, scripts running, session tracking, database queries and visitor statistics.  Other metrics that were tracked were operating system services, processes, CPU percentage, RAM usage, hard drive capacity and volume testing. 

·   Supported the CMDB and created light scripting with HP Load Runner Software and interfaced the product with Site Scope and Business Process Monitors.  Operating systems encompassed, Linux, Windows and UNIX. 

·   Administrator of Monitoring Team Share Point Site for all team documentation and services.

 

ZF TRW

Engineering Systems Support/Desktop Support I (Company restructured, position realigned)

12025 Tech Center Drive, Livonia, MI 48150 (734) 855-2600

March 2003 to October 2007

 

·   Supported Windows 2003 Flex LM License Manager Servers, SUSE 10.0 Application Servers, Linux Red Hat Cluster Server, Linux and Windows Application Servers, VMware Sessions for testing engineering applications, HP UX 11.0 Workstations and XP Systems. 

·   Created and maintained UNIX Shell Scripts and user and group accounts. 

·   Packaged applications and deployed within the TRW Infrastructure. 

·   Responsible for disaster recovery documentation, IT Project Manager and Technical Writer. 

·   Created and maintained an Engineering Knowledge Access Database, consisting of application documentation, supplier information and support, licensing, and issue resolution documentation. 

·   Maintained computer images, researched and evaluated new software products to provide recommendations pertaining to deployment issues and strategy.

 

COMPUTER SCIENCE CORPORATION/GENERAL DYNAMICS

Desktop Engineer (Contract, job assignment ended)

6000 East 17 Mile Road, Sterling Heights, MI 48313 (586) 825-4000

June 2002 to March 2003

 

BBDO WORLDWIDE

Help Desk Analyst (Company restructured, position realigned)

880 West Long Lake, Troy, MI 48098 (248) 293-4000

November 2001 to June 2002

 

VOLT SERVICES GROUP/ZF TRW

Desktop Support (Contract, job assignment ended)

26877 Northwestern Highway, Southfield, MI 48033 (248) 350-0700

September 2000 to November 2001

 

MICHIGAN STATE UNIVERSITY:  June 1990 (Graduated)

250 Hannah Administration Building, East Lansing, MI 48824-0590 

Degree:  B.A. in Communications Arts and Sciences.

Minor:   Spanish and Public Relations

 

OAKLAND COMMUNITY COLLEGE:  1999 to 2009 (Attended, degree not completed)

27055 Orchard Lake Road, Farmington Hills, MI 48334-4579

Degree:  Courses completed for an Associates in Applied Science/Computer Information Systems

 

A+ Certified.

Six Sigma Certified

Public Trust Clearance:(Current)

Secret Clearance:(Inactive)